We Are Completely Obsessed With Your Hearing Aid Success.
If You Can't Hear, We Can't Sleep.
To achieve hearing aid success, three things are required:
(1. Proper fitting & programming, (2. Neural adaptation, and (3. Commitment by the patient. With these things, patients are delighted with their hearing aid experience, excited to wear them each day, and are successful over the long haul. Unlike some of our competitors, who cut corners because of the time required to properly fit hearing aids, we give our patients our laser-focused attention for as long as it takes to realize their hearing potential.
Proper Fitting:
Tuning your hearing devices for maximum benefit requires thorough testing and sophisticated technology. First, we do extensive hearing testing to determine all aspects of auditory function. We use this information to program each hearing aid and personalize the treatment plan, which is why a quick, "free" hearing screen just doesn't cut it. Next, we match the patient with cutting-edge technology. We refuse to utilize cheap, outdated technology just to pad our profits. Through computer analysis, we accurately match the hearing aids to the auditory prescriptive target.
Most places never do this because it takes too much time. Instead, they do a computer "best-fit" which means the patient gets stuck with some expensive hearing aids that aren't fitted properly. Doing the job right does take more time and the hearing aids cost a little more initially, but our patients tell us the extra effort and cost are worth it when they put their hearing aids in each morning.
Neural Adaptation:
Adapting to hearing aids is a process that takes place in the brain. At first, wearing new hearing aids is frustrating because the brain needs time to adapt to a whole new world of sounds. We’ve developed a system for easing the brain into hearing these “new” sounds. We aim to smooth out the transition by starting the hearing aids well below the hearing loss prescriptive target. Then, over the next several months, we gradually increase levels to match this target. The patient is seen frequently during the fitting phase for fine-tunings and adjustments. In fact, we usually see our patients nine times in the first year alone! Then, upon completion of the adaptation phase, we see patients periodically during the maintenance phase to ensure that the hearing aids and the patient are in tip-top shape.
There are no shortcuts when it comes to neural adaptation. The brain has to go through this process in order to achieve success, and we have to monitor adaptation closely all along the way. As you might imagine, this type of care is not possible with box store/internet devices because it requires frequent, one-on-one, face-to-face visits. Our mantra is, “Don’t sell yourself short by being short-sighted!.”
100% Commitment:
It should be obvious by now that we are completely committed (obsessed, really) to the success and satisfaction of our patients. That being said, we really put our patients through the paces. We ask them to endure an entire hour in our sound booth for our evaluation process. We build a personalized plan for success that requires daily hearing aid use for at least 10 - 12 hours per day. We insist on seeing our patients frequently in the first year, and several times per year thereafter, and we keep close track of daily use and activity through detailed data logging in the hearing aids. We fine tune and adjust the devices as often as necessary to hone in on the perfect settings.
We expect from our patients the same level of commitment. Patients who follow this plan, 
do what we require of them, and put the time in, are successful hearing aid users. Patients who don't are not. If patients are not willing to follow the steps necessary for success, neural adaptation never happens, and they are left underserved and unsatisfied. When patients commit themselves 100% to their success and stringently follow our process for hearing aid success, they are delighted with their hearing aids every time, guaranteed.
